Notice Based on the Specified Commercial Transactions Act

The following information is provided in accordance with Japan's Specified Commercial Transactions Act.

Seller

株式会社ユーロギア (Eurogear) — property name: 凪音 / Nagine

Operations manager

株式会社ユーロギア (Eurogear)

Address

1140-7 Yonaha, Shimoji, Miyakojima City, Okinawa, Japan

Contact

Please use our inquiry form. You may also email us at concierge@nagine.jp. We reply within two business days as a rule.

Price

As shown on the booking page at the time of reservation (varies by season, number of guests, etc.). All prices include Japanese consumption tax.

Additional fees

Optional service fees (e.g. electric BBQ grill ¥5,500, tax included; late check-out ¥5,500 per hour, tax included). See the booking page and FAQ for details.

Payment method

Credit card (payment processing by Stripe)

Payment timing

When you place your booking we only register your credit card (with cardholder authentication); nothing is charged at that point. The full stay amount is charged automatically to the registered card 14 days before the check-in date (00:00 Japan time). If 14 days or fewer remain until check-in when you book, the amount is charged as soon as the booking is confirmed.

Service period

Available on the reserved dates of stay once your booking is confirmed.

Cancellation

Cancellations made from 14 days before the stay incur 50% of the total amount paid, from 7 days before 100%, and same-day or no-show cancellations 100%. However, bookings with Early 60 incur 50% from confirmation until 31 days before and 100% from 30 days before, and bookings with Early 90 incur 20% from confirmation until 61 days before, 50% from 60 to 31 days before, and 100% from 30 days before (applies to new bookings made on or after 2026/09/25; bookings made on or before 2026/09/24 follow the standard policy). New bookings are not accepted after midnight (0:00) 3 days before the stay.

Returns and cooling-off

Due to the nature of accommodation services, refunds are not available after the stay. As this is a mail-order transaction under Japanese law, the cooling-off system does not apply. Cancellations are handled under the policy above.

Special conditions

The villa is rented in its entirety. Up to 9 guests may stay, and the lead guest must be 18 years of age or older.

Our telephone number is provided directly to guests with a confirmed booking. In all other cases, it will be disclosed without delay upon request. Please contact us via the inquiry form or by email.